Last Updated: June 25, 2026
At Elegance by AV, we are committed to providing quality products and a smooth shopping experience. This Refund Policy explains when refunds are available and how they are processed.
Refund Eligibility
You may be eligible for a refund if:
- You receive a damaged or defective product.
- You receive the wrong item.
- Your order is cancelled before it has been shipped.
- Your return request is approved according to our Return Policy.
Refund requests must be made within 7 days of receiving your order.
Non-Refundable Items
Refunds will not be provided for:
- Products returned after the return period.
- Used, worn, or damaged items caused by customer handling.
- Products returned without original packaging or tags.
- Customized or personalized jewellery.
- Clearance, sale, or promotional items unless they arrive damaged or incorrect.
- Returns requested due to a change of mind, colour preference, size preference, or personal choice.
Refund Process
Once we receive and inspect your returned product:
- You will be notified of the approval or rejection of your refund.
- If approved, your refund will be processed within 5–7 business days.
- Refunds will be credited to your original payment method.
Please note that your bank or payment provider may take additional time to reflect the refunded amount in your account.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item:
- Contact us within 48 hours of delivery.
- Provide your order number along with clear photos or a short video of the product.
- After verification, we will arrange a replacement or issue a full refund, depending on product availability.
Shipping Charges
- Shipping charges are non-refundable unless the refund is due to our mistake, such as sending the wrong or damaged product.
- If return shipping is required because of our error, we will bear the return shipping cost.
Order Cancellation
- Orders cancelled before dispatch are eligible for a full refund.
- Orders cancelled after dispatch are not eligible for cancellation and will be handled according to our Return Policy.
Right to Refuse Refund
Elegance by AV reserves the right to refuse a refund if:
- The returned product does not meet our return conditions.
- Evidence of misuse, alteration, or intentional damage is found.
- Fraudulent or abusive refund requests are suspected.
Contact Us
If you have any questions about this Refund Policy or need assistance with a refund request, please contact our customer support through the Contact Us page on our website.