Last Updated: June 25, 2026
At Elegance by AV, customer satisfaction is our priority. Please read our Return & Refund Policy carefully before making a purchase.
Return Eligibility
You may request a return within 7 days of receiving your order if:
- You received a damaged or defective product.
- You received the wrong item.
- The product has a manufacturing defect.
To be eligible for a return:
- The item must be unused and in its original condition.
- All original packaging, tags, and accessories must be included.
- Proof of purchase or order confirmation is required.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned unless they are damaged or incorrect:
- Earrings
- Jewellery sets with missing parts due to customer handling
- Products showing signs of use or wear
- Customized or personalized jewellery
- Items purchased during clearance or final sale (unless damaged or defective)
How to Request a Return
To request a return:
- Contact our customer support within 7 days of delivery.
- Provide your order number.
- Share clear photos or videos of the product showing the issue.
- Our team will review your request and respond within 2–3 business days.
Refund Policy
Once the returned item is received and inspected:
- Approved refunds will be processed within 5–7 business days.
- Refunds will be issued to the original payment method.
- Depending on your bank or payment provider, it may take additional time for the amount to appear in your account.
Replacement Policy
If the product is damaged, defective, or incorrect, we may offer:
- A replacement (subject to stock availability), or
- A full refund if a replacement is not available.
Return Shipping
- If the return is due to our error (wrong, damaged, or defective product), we will bear the return shipping cost.
- If the return is requested for any other approved reason, the customer may be responsible for the return shipping charges.
Order Cancellation
- Orders can be cancelled before they are shipped.
- Once an order has been dispatched, it cannot be cancelled.
- If eligible, the refund for cancelled orders will be processed to the original payment method.
Exchange Policy
We currently do not offer exchanges for changes in design, colour preference, or personal choice. If eligible, you may return the product according to this policy and place a new order.
Contact Us
For any return or refund-related queries, please contact our customer support through the Contact Us page on our website.